FAQ

Frequently Asked Questions

How can I contact Naturion?

You can reach our customer support team anytime at info@naturion-store.com.

We aim to respond to all inquiries as quickly as possible during business hours.

Where is Naturion based?

Naturion operates in Europe and ships directly from local European warehouses, allowing us to provide fast delivery and reliable service across the EU.

What ingredients do you use in your products?

We use carefully selected, high-quality ingredients sourced from trusted suppliers.

Every ingredient is chosen based on quality, safety, and effectiveness, and only included if it meets our internal standards.

Our focus is on clean formulations — no unnecessary fillers, no shortcuts.

Are Naturion products tested and safe to use?

Yes. All Naturion products are developed with safety as a top priority.

Our formulations are tested for quality and consistency and are designed for daily use as part of a balanced lifestyle.

We continuously review our processes to ensure our products meet high safety and quality standards.

Can I find the same formulations elsewhere, or are they developed by Naturion?

Naturion products are custom-developed and not generic, off-the-shelf formulas.

Each formulation is created specifically for Naturion and produced exclusively for our brand.

This allows us to control ingredient quality, formulation standards, and overall product consistency — something many resellers and intermediaries cannot offer.

Do you ship worldwide?

At the moment, we primarily ship within Europe.

This allows us to ensure fast delivery times, no customs fees, and a smooth customer experience.

How long does delivery take?

Most orders are delivered within 1–3 business days after dispatch.

Delivery times may vary slightly depending on your location and local courier services.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link.

Tracking updates may take up to 24–48 hours to appear.

What payment methods do you accept?

We accept major payment methods including:

  • Credit and debit cards
  • PayPal
  • Cash on delivery (available in selected countries)

Available payment options are shown at checkout.

What is your refund policy?

We offer a 30-day money-back guarantee.

If you’re not satisfied with your purchase, you can request a refund according to our Refund & Return Policy.

Are Naturion products safe?

Yes. All Naturion products are developed using carefully selected ingredients and are tested for quality and safety.

Our formulations are designed for daily use and long-term wellness support.

How secure is my personal information?

We take data protection seriously.

All personal information is handled securely and in accordance with our Privacy Policy. We never sell or misuse customer data.

Is Naturion a trustworthy brand?

Naturion is trusted by thousands of customers across Europe.

We focus on transparency, fast delivery, responsive support, and products that meet high quality standards.